It’s beautiful, isn’t it?

I went to an art exhibition held for a short period of time.
I had been to this kind of exhibition before, and was excited to come across works of art that I rarely see in Miyagi.

It’s beautiful, isn’t it?

I don’t know much about art, but I like looking at it. I like to see it and enjoy expanding various imaginations in my mind.

When I was discussing my impressions with my sister who went with me, the staff at the venue called out to me from behind,
“Isn’t this painting beautiful?”

After explaining the artist’s hometown and where it is usually displayed, he left the words, “Please take your time and take a look”, and walked somewhere else.

I felt wired. Looking at her sister’s face, she seemed to agree.

When I was looking at a different painting, that staff came again.
The words are the same. 

He joined our conversation with the words,
“This picture is beautiful, isn’t it?”
And in the last word, he said “The painting is nice, but the price is also nice, isn’t it?”

I fest uncomfortable again.

There was a sales booth near these arts.
So, well I could see that he wants us to buy those paintings, obviously.

Just “one way” conversation

Thinking about why I was uncomfortable , I learned two things.

  • Because he asked us for sympathy even though he doesn’t know anything about us
  • Because it was a customer service that did not think about customer

I get the feeling that there are many people who don’t look at art based on whether it’s beautiful or not, but what do you think?

Like, “somehow I’m attracted to it”, and “it’s kind of a strange balance”.

And we didn’t care much about the price, and we know that the attractive paintings are worth their price.
I still don’t understand the meaning of “the price is also nice” that the staff told me, but what I do know is that “it wasn’t the right time to talk about the price”.

There were many wonderful paintings, but I thought that if I stood in front of one painting for too long, the staff would come again, so I took a quick look and left.
It was a slightly sad experience.

Imagine “if I were”

This experience could be an opportunity to reaffirm the importance of imagining “if I were the customer” as a service provider.

Reality may be different from what you imagine.
Because all of us is unique.
Different ways of feeling, different ways of thinking.

However, I think it is necessary as a service provider to imagine what customers are looking for based on the situation of them as far as I can understand.

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